Shipping and Delivery Policy

Welcome to 

  • We hope that you loved our collection. Before placing your order, kindly feel free to peruse through our shipping and miscellaneous policies related to your purchase from us.

  • We shall try our best to make the delivery on the mentioned date. However, the delivery is subject to delay due to any unforeseen circumstances or causes beyond the company’s reasonable control. Mentioned delivery dates are based on estimates. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.

  • Your purchase at  will be an acceptance of our Terms & Conditions and Shipping as well as other associated policies.



We ship domestically from Ludhiana, India.

  1. We offer complimentary courier services on all domestic orders/purchases above INR 1,000. For orders/purchases below INR 1,000 will be charged on actuals.

  2. Kindly take a short video while opening the packet. We will require it, in case of wrong product deliver or short product deliver.

  3. Kindly ascertain that your complete shipping address along with a working phone number that our courier company can call at the time of delivery is filled in correctly. All shipments returned to us due to an incomplete/invalid shipping address are subject to a return shipping fee.  is not responsible for return-to-sender fees and the client will be subject to paying the courier fees for resending such an order. In order to avoid the above, kindly ensure that all your information is correctly filled out before finalizing your order at check out.

  4. Unfortunately, we cannot split an order and ship to multiple locations. If you wish to send orders/purchases to different locations, you will need to place a separate order for each shipping address.

  5. Once your payment has credited, domestic ready-to-ship orders/ purchases would take 24 to 48 working hours to process, which is 1 to 2 working days. Once your purchase is dispatched, domestic couriers would take a minimum of 3 working days and a maximum of 7 working days to reach their destination. When your order is dispatched, a tracking number would be emailed to you for tracking your courier.

  6. Any unprecedented discrepancies or delays in your order would be intimated on your registered email address. Kindly keep a check on the same for more information on your purchase.

  7. We do not dispatch on weekends and national holidays.

  8. Orders placed after 4pm on Saturday may not be processed until the following Monday.

  9. If you are facing trouble tracking your package with the tracking number we provide, kindly contact us on while referencing your full name and order number in the email.



At we have 5 working  days  exchange policy. Exchange is accepted if following conditions are met:-

  • Exchange request needs to be within 5 working  days of the delivery of the product(s)

  • Please fill the Exchange form ( ) for easy processing of exchange.

  • Please make sure that the returned item(s) is unused and unwashed and returned with original packaging and tags in place. Items without tags will not be accepted.

  • Shipping Charges will be non-refundable. 

  • If the packet is received in damaged/defective condition, please notify us immediately and share the picture proof at

  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.

  • In case of orders where reverse pick-up may not apply, customers can self-ship the items to . In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs.

  •  This will be done post the quality check of all the received items.


  1.  exchange policy gives you an option to exchange items purchased on  for any reason within the 5 working days exchange period. We only ask that you don't use the product and preserve its original condition, tags, and packaging.

  2. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability.

  3. Please note that we offer you an option to exchange items purchased by you on Oner for same or different sizes of same style or for any other item of the same or different value from within the 5 days of exchange period subject to your address being serviceable for an exchange.

    1. If you choose to exchange the item purchased by you on against one order number, within 5 days of exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost only at one time. Exchange on same order number 2nd time is not acceptable.

    2. If you choose to exchange item purchased by you on Oner for any other item of the same or different value from Oner. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you.

  4. Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item.

  5. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Exchange Policy and the image of the courier receipt is shared by you and validated by us.

Guidelines to Self-ship:

In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us. An amount of Rs. 100 will be reimbursed for all the self-shipped returns as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Shipping Address for self-ship product:

Iris Knitwear Pvt Ltd


PLOT No. 276 , Industrial Area A, Cheema Chowk,

Ludhiana – 141003, Punjab (03), India.

Mobile No:- 8437754114

For any queries which have not been answered in our Exchange policy, kindly address them to