Returns & Refund Policy

Return Policy ONER

This Return Policy consists of the details and process by which you can be eligible for a return or refund while browsing www.ONER.in. Further, it explains every tiny detail that helps you in proceeding accurately without breaching the policies’ terms and values.

  • POLICY FAQs

  • 1.1 How many days do you have to return your order? 

    You can return your online order within seven (7) days of your purchase. The delay will not be accepted or entertained in any form.

    1.2 Does the return cost you?

    Well, here is the good news for buyers return of product on ‘ONER.in’ costs you nothing!

    1.3 How long does it take to process a return?

    The return and refund depend upon several crucial steps, such as the receiving of the returned goods, and satisfactory inspection of the merchandise. Usually, it can take 15-25 days after shipping the article. We keep you posted on the progress and refund until it's done.

    CRUCIAL POLICY TERMS TO KEEP IN MIND

    1. Must note that the items you have purchased online from our website, Oner.in, will not be returned in the physical store of Oner. Even no exchange or refund will be given.
    2. Returns are accepted positively within seven working days after the parcel is received.
    3. Any kind of discounted items, gift cards, freebies, and other related items are not refundable.
    4. Oner valued customers’ preferences, therefore, the full refund will be done on Oner's wallet or in your (buyer) bank account, the way you want.
    5. We will perform the reverse pickup whenever possible. In any case, you may be requested to send the products via a reliable courier depending on the circumstances.
    6. Last but the most important term, If you truly want to be eligible for the exchange, then your items must be:
    • Should be Unused
    • Should be Unwashed
    • Should be in the same condition you received
    • The tag must be there with the product
    • Must be packed in the original packing
    • Must have the receipt of the purchase 

    Whether you have a size issue or want to change the color or found any damage, you must follow the above-given guidelines to complete your exchange, return or refund procedure.